If you need to exchange or return your item, please take a look at the policies below. We want to make sure you’re completely happy with your purchases! If there is anything Ash Stash can do to emhance your smoking experience, please contact me at [email protected].
Exchanges
DRIPPYJARS are each handmade, and no two products are exactly the same. Please be sure you are happy with the chosen designs or patterns. The only occasion that exchanges are accepted, it is that product was defective and /or unusable upon arrival.
Return Policy
We accept return requests for items that are unused, and are in the same condition that they were received.
If you wish to return your item, we must receive your request within <30 days> of the date you received your item.
Refunds
Once your return item is received, I will review your request and inspect the item. You will receive a confirmation email. I shall follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within <two weeks>. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Return Shipping
After you’ve submitted a return request to <support email address>, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “on sale”, it does not qualify for a return and cannot be refunded.
Insurance
If you’re shipping an item over $45, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.